Returns and Refunds

If you are not satisfied with your order or have changed your mind, please return the unopened product(s) to us within 30 days of placing your order, and we will refund you (except the postage fee). Please contact our Customer Services Department at +44 (0) 7718 614245 or email: info@millenniumhairandbeauty.co.uk to request a returns authorisation.

The following conditions must be met:

• Item is returned within 30 days of receiving the order
• Item is unused
• Item is returned in its original packaging 

If these conditions are not met, unfortunately, we won’t be able to process a refund. Please ensure correct postage is applied to the return parcel otherwise, it will be returned to the sender by the Post Office. We recommend using Tracked or Recorded services.

Return address:

Millennium Hair & Beauty Ltd, 362 Bath Rd, Hounslow, TW4 7HT

When returning your items, please include a brief letter including your name, address, and order number as well as an explanation as to why you are returning the item(s).

For reasons of hygiene & safety, we cannot refund or exchange any products that have been removed from the original wrapping or show any signs of having been used unless they are faulty.

For faulty, damaged, or incorrect items, please see below.

If you realise you have made a mistake when ordering, please try to contact us as soon as you can by email at info@millenniumhairandbeauty.co.uk (with the word “Cancel” present in the subject line) or in-office hours by calling +44 (0) 7718 614245. We dispatch items fast, and as such, we have limited time in which to stop completed orders from going out. If your order has already left our warehouse and you decide to cancel, we will partially refund your order(we will not cover the cost of postage) once returned.

We will refund you via the original payment method used at the checkout and provide you with our returns address so you can return the goods to us at your expense. Please note we reserve the right to await receipt of the returned goods before issuing your refund.

Refunds

We aim to process all returns and refunds within 3 working days, but please allow 5 working days during busy periods. All refunds are processed to the payment method used for the initial purchase, and refunds will show up from Millennium Hair & Beauty Ltd on your bank statement.

Faulty, damaged or incorrect items received

We will always do our best to ensure that your product(s) arrive correctly and in perfect condition. However, occasionally mistakes do occur or items are damaged in transit. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our utmost to resolve your query with speed, ease and absolute minimal inconvenience.

We will review each case individually when considering the return of the product; in some cases, we may require further information, such as pictures, so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

Please check your product(s) on receipt and report any issues to us as soon as possible. The sooner we are notified, the easier and quicker it will be to resolve the issue for you.

Where products received are of poor quality, incorrect, faulty, or damaged, the following applies:

Within 30 days of receipt of the goods, we will offer you a full refund, including any postage you paid, or if you prefer and the product is still available, a replacement will be sent.

Please contact Millennium Hair & Beauty Ltd at info@millenniumhairandbeauty.co.uk or during in-office hours by calling +44 (0) 7718 614245.