Cart 0
Terms and Conditions
General
1. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
2. These terms and conditions contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place concerning the terms and conditions.
3. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions, and no third party will have any right to enforce or rely on any provision of these terms and conditions.
4. If any court or competent authority finds that any provision of these terms and conditions(or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted. The validity and enforceability of the other provisions of these terms and conditions will not be affected.
5. As we can accept your Order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to ensure that they contain all you want and nothing you are not happy with.
If you are not sure about anything, phone us on 07718614245.
Application
6. The Terms and Conditions will apply to the Goods; purchase by you (the Customer/Consumer or you refer to the user or viewer of our Website).
We are Millennium Hair & Beauty Ltd, a company registered in England and Wales under Company registration No. 15536694 whose registered office is at 36 East Road, Feltham, TW14 8DQ with email address info@millenniumhairandbeauty.co.uk, telephone number 07718614245; (the Supplier or us or we refers to the owner of the Website)
7. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by the following Terms and Conditions of use, which, together with our privacy policy, govern Millennium Hair & Beauty Ltd relationship with you about this Website. By ordering by any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old. If you disagree with any part of these Terms and Conditions, you should not continue to access and, please do not use our Website.
Interpretation
8. Customer/Consumer means the trade customers only, acting for purposes that are wholly or mainly inside their trade, business, craft or profession.
9. Contract means the legally binding agreement between you and us for the supply of the Goods;
10. Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order;
11. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the data in a way accessible for future reference for a period that is long enough for the information, and allows the unchanged reproduction of the data held;
12. Goods mean the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
13. Order means the Consumer’s Order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
14. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
15. Website means www.millenniumhairandbeauty.co.uk on which the Goods are advertised.
Only Trade
16. Millennium Hair & Beauty Ltd is a trade-only supplier. To purchasing from us, you must confirm that you are working and/or qualified in the hairdressing or beauty profession, and as such, you are competent to use the products sold on this Website. Millennium Hair & Beauty Ltd will not be held responsible for any injuries or damages incurred by users of the products we sell. We reserve the right to request proof of professional status and to refuse an order if we believe that the person ordering is not a trade consumer. As a business user, you are responsible for ensuring that you are insured for the products that you use.
17. As proof of your competences, we accept:
- Course completion certificate
- Trade reference or buying card from another hair and beauty trade supplier
- Salon business card and a letter from accountant
- Business credit card or business chequebook
Along with one of the following forms of identification:
- Driving license
- Utility bill
- Passport
Basic of Sale
18. The description of the Goods on our Website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
19. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
20. A Contract will be formed to sell Goods ordered when you received an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order, you agree to us giving you confirmation of the Contract through an email with all information in it (i.e. Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
21. Any quotation is valid for a maximum period of 14 days from its date unless we expressly withdraw it at an earlier time.
22. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made alter it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
Goods
23. The Goods description is set out in the Website, catalogues, brochures or other forms of advertisement. Any description is for illustrative purposes only, and there may be slight discrepancies in the size and colour of the Goods supplied. Please be aware that clearance lines are items that have been discontinued by the Supplier and may not have perfect packaging.
24. By purchasing any item from the Website, you are declaring that you are aware of how the products are to be used. Thus we claim no responsibility if any products are misused due to negligence.
25. If any Goods made to your particular requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
26. All Goods which appear on the Website are subject to availability.
27. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement.
Price and Payment
28. The price of the Goods and any additional delivery or other charges is set out on the Website at the date of the Order or such a different price as we may agree in writing.
29. All prices are exclusive of VAT at 20.0% and will be added on automatically at checkout. All prices are quoted in Pounds Sterling unless otherwise stated. Prices do not include delivery costs.
30. The minimum order amount to be completed is £100+ VAT. In England, the cost of delivery is covered by the Supplier if the Order is made for the due amount of £150+ VAT. When ordering less than this amount, the cost of delivery is covered by the Customer. In the case of deliveries outside the UK, the full payment of the Order and delivery is the Customer’s responsibility.
a) It is reserved that the available promotions and discounts can only be used to reduce the following Order.
31. We reserve the right to correct any pricing errors on the site at any time.
All purchases are subject to availability, and we reserve the right to refuse to supply to any individual or company for whatever reason.
32. You must pay by submitting your credit or debit card details with your Order, and we can take payment immediately or otherwise before delivery of the Goods. Payment in full required before any goods are dispatched.
Delivery
33. We will deliver the Goods to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than four days after the day on which the Contract is entered into. You will be advised of the estimated delivery date shortly after your Order is placed. We reserve the right to choose any method of shipping.
34. Please note that in some circumstances, the delivery surcharge may need to be increased for large and/or bulky items either inside or outside of the United Kingdom. However, you will be informed of this before your Order is dispatched.
35. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can treat the Contract at an end if:
a. We have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
b. After we have failed to deliver on time, you have specified a later period appropriate to the circumstances and have not delivered within that period.
36. If you treat the Contract at an end, we will promptly return all payments made under the Contract.
37. Suppose you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered you must return them to us or allow us to collect them from you and we will pay the costs of this.
38. If any Goods form a commercial unit(a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit), you cannot cancel or reject the Order for some of those Goods without also withdrawing or refusing the demand for the rest of them.
39. We do not generally deliver to addresses outside England and Wales. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes which are levied once the goods reach the specified destination, as we will not pay them. You are also liable for any additional customs clearance charges; we have no control over these charges and cannot predict what they may be. Suppose you are ordering goods for delivery outside the United Kingdom; it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.
40. Please note we cannot send aerosols, flammable or hazardous items to overseas destinations. Please do not order any restricted items if delivery is to an overseas destination.
41. You agree we may deliver the Goods in instalments if we suffered a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
42. All products are subject to stock availability. If there is insufficient stock to deliver the goods ordered by you, we will contact you (usually via email) to confirm which item(s) are out of stock and give you a new estimated date for delivery. We will not be obliged to offer compensation for any disappointment suffered.
43. If you or your nominee fail, through no fault of ours, to deliver the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
44. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
45. Signing for goods accepts the goods into your care and confirms that these have been received complete and in undamaged packaging.
46. The goods are delivered by Parcelforce Worldwide. Text and email notifications allow our customers to have control over their deliveries. These messages are interactive, so as our customers, they can order delivery on a more convenient day or take it to a neighbour or post office.
Risk and Title
45.We will retain ownership of the goods you order until we receive full payment for the Order, including any applicable delivery charges.
46. Risk of damage to, or loss of, any Goods will pass to you. Once the goods have been delivered to you, they will be held at your own risk, and we will not be liable for their loss or destruction.
47. However, in cases where incorrect/damaged goods are received, or goods listed on the delivery note are missing, please inform us within 48 hours of delivery. We are not liable for any loss of earnings or other costs incurred due to damaged or incorrect products received or items missing from deliveries.
48. We’ll begin an investigation immediately and contact you with the next steps. We’ll arrange the goods’ collection (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send them to the address below using recorded delivery, and we’ll reimburse you the cost of the delivery. Please note photos will be requested for damaged items. Please note that refunds cannot be processed in-store without prior authorization.
49. For items returned due to a fault that has developed within the manufacturer’s warranty period, a repair, exchange or refund (including the original delivery charge where applicable) will be offered once we’ll arrange collection of the goods (at our cost) and send out replacements as soon as possible. Please note that refunds cannot be processed in-store without prior authorization that the fault has been confirmed. If the defect (or cause of the fault) is not apparent, we reserve the right to send the item for testing. The manufacturer will usually carry this out, and their response will be required before any actions can be taken. We will notify you of the outcome and options available. If a manufacturing fault is not found, the item will be sent back to you at your cost (usually our standard delivery charge).
50. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice, to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
Withdrawal, returns and cancellation
51. You can withdraw the Order by telling us before the Contract is made if you wish to change your mind without giving us a reason, and without incurring any liability;
52. This is a distance contract (as defined below) with the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply to a contract for the following goods (with no others) in the following circumstances:
a. goods that are made to your specifications or are personalized;
b. goods which are liable to deteriorate or expire rapidly;
53. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
a. in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivering;
b. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.
Amendment of orders
54. If your Order has already been dispatched from the warehouse, then you’ll need to return any unwanted items following our returns procedure. If the warehouse hasn’t yet processed the Order, we may be able to change delivery address details, remove items from your Order or cancel it. Cancellation and amendment of orders cannot be made outside business hours.
Right to cancel
55. Subject as stated in these Terms and Conditions, you can cancel this Contract within 14 days without giving any reason.
56. The cancellation period will expire after 14 days from the day of the Contract’s conclusion.
57. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (e.g. a letter sent by post or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form
58. You can also electronically fill and submit the model cancellation form or any other clear statement of the decision to cancel the Contract on our Website. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (e.g. by email) without delay.
59. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Effects of cancellation in the cancellation period
60. Except as set out below, if you cancel this Contract, we will reimburse you the payments received from you, except the delivery costs. Coverage of delivery costs remains on your side.
Deduction for Goods supplied
61. We may make a deduction from the reimbursement for loss in value of any Goods supplied if the loss is the result of unnecessary handling by you (i.e. handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
Timing of reimbursement
62. If we have not offered to collect the Goods, we will make the reimbursement without undue delay and not later than:
a. 14 days after the day we received back from you any Goods supplied, or
b. (if earlier) 14 days after the day you provide evidence, you have sent back the Goods.
63. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
64. We will make the reimbursement using the same payment method as you used for the initial transaction unless you have expressly agreed otherwise.
Returning Goods
65. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at 36 East Road, Feltham, TW14 8DQ, without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
66. The deadline is met if you send back the Goods before 14 days has expired, unused, in perfect condition and their original packaging and ensure a copy of your invoice/receipt accompanies the return. We cannot accept any responsibility for lost or damaged goods. Goods returned to us that do not meet these requirements will be sent back to you at your cost (typically our standard delivery charge). We recommend that you use some recorded delivery.
67. We may arrange a collection; however, the costs of this will be deducted from any refund due. You may need to pay in advance if the refund due does not cover this. The original delivery charge cannot be refunded.
68. Due to health and safety regulations, we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened:
- Scissors/Razors
- Clippers
- Razors
- Cosmetics
- Hairbrushes/Hair extensions
- Body jewellery/Piercing tools
- Foot Spas
This list is not exhaustive and does not affect your statutory rights.
69. In the event of any failure by a party because of something beyond its reasonable control:
a. the party will advise the other party as soon as reasonably practicable; and
b. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not within reason avoid, but this will not affect the Consumer above rights to cancel.
c. Millennium Hair & Beauty Ltd has the right to cancel or delay delivery if delivery is delayed, difficult or impossible for reasons beyond its control. Such as (other) fire, natural disaster or non-delivery bylines by suppliers or couriers.
Privacy
70. We retain and use all information strictly under the Privacy Policy.
71. We may contact you by using email or other electronic communication methods and pre-paid posts, and you expressly agree to this.
72. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation concerning your personal information.
73. These Terms and Conditions should be read alongside and are in addition to our policies, including our privacy policy and cookies policy.
74. For these Terms and Conditions:
a. Data Protection Laws; means any applicable law relating Personal Data processing, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
b. GDPR; means the General Data Protection Regulation (EU) 2016/679
c. Data Controller; Personal Data; and Processing; shall have the same meaning as in the GDPR.
75. We are a Data Controller of the Personal Data we Process in providing Goods to you.
76. Where you supply Personal Data to us so we can provide Goods to you, and we Process the Personal Data in the course of delivering the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
a. before or at the time of collection of Personal Data, we will identify the purposes for which information is being collected:
b. we will only Process Personal Data for the purposes identified;
c. we will respect your rights concerning your Personal Data; and
d. we will implement technical and organizational measures to ensure your Personal
Data is secure
77. For any enquiries or complaints regarding data privacy, you can email: info@millenniumhairandbeauty.co.uk
Excluding liability
78. Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your responsibility to ensure that any products, services or information available through this Website meet your specific requirements.
79. The information on this Website is provided free – of charge. The Content of the Website pages is for your general information; it is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
80. To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions, including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill. Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our Website, whether arising in tort, Contract or otherwise – any business losses including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings, business, contracts or goodwill or commercial opportunities; loss or corruption of any data, database or software, any special, indirect or consequential loss or damage.
Governing law, jurisdiction and complaints
81. The Contract (including non-contractual matters) is governed by the law of England and Wales.
82. Disputes can be submitted to the jurisdiction of the courts of England and Wales, or where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
83. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs, customers should contact us to find a solution. We will aim to respond with an appropriate answer within seven days.
Intellectual property and acceptable use
84. All Content included on the Website, unless uploaded by Users, is the property of Millennium Hair & Beauty Ltd, our affiliates or other relevant third parties. In these terms and conditions. Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any others form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website, you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting by implication, estoppel or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.
85. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Millennium Hair & Beauty Ltd.
Prohibited use
86. You may not use the Website for any of the following purposes:
a. In any way which causes or may cause damage to the Website or interferes with any other person’s use or enjoyment of the Website.
b. In any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental
Order
c. Making, transmitting or storing electronic copies of Content protected by copyright without the owner’s permission.
Availability of the Website and disclaimers
87. Any online facilities, tools, services or information that Millennium Hair & Beauty Ltd makes available through the Website (the Service) is provided as available quote basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extend particular purpose, the accuracy of the information, compatibility and satisfactory quality. Millennium Hair & Beauty Ltd is under no obligation to update information on the Website.
88. Whilst Millennium Hair & Beauty Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guarantee in that regard, and all Users take responsibility for their security, that of their details and their computers.
89. Millennium Hair & Beauty Ltd accepts no liability for any disruption or non-availability of the Website.
90. Millennium Hair & Beauty Ltd reserves the right to alter, suspend or discontinue any part(or the whole of) the Website, including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless expressly stated otherwise.
91. We reserve the right to restrict access to areas of our Website, or indeed our whole Website, at our discretion. Suppose we provide you with a username and password to access restricted areas of our Website or other Content or services. In that case, you must ensure that that username and password are kept confidential.
You accept responsibility for all activities that occur under your username and/or password. We may disable your user username and password, at our sole discretion, if you breach any of the policies or terms governing your use of our Website or any other contractual obligation you owe to us.
Model cancellation Form
To
Millennium Hair & Beauty Ltd, 36 East Road, Feltham , TW14 8DQ
Email address: info@millenniumhairandbeauty.co.uk
Telephone number: 07718614245
I/We {*} hereby give notice that I /We cancel my/our [*] Contract of sale of the following goods [*] for the supply of the following service[*], Ordered on [*] /received on [*]————————(date received)
Name of Consumer (s):
Address of Consumer (s):
Signature of Consumer (s) (only if this form is notified on paper).